Rev. 1 – 15 December 2025

CERACASA, S.A.U., a company founded in 1984 that operates in the CERAMIC TILE AND WALL COVERINGS DISTRIBUTION SECTOR, adopts the principles on which its QUALITY POLICY is based, specifically:

• COMPLIANCE with applicable legislation and regulations, as well as with any other requirements or voluntary agreements that the company may subscribe to with interested parties, both in relation to its activity and to the products it markets.
• DEFINITION and monitoring of periodic objectives aimed at promoting continuous and reasonable improvement of the quality management system at all times.
• EFFICIENT ALLOCATION OF RESOURCES and the necessary means to ensure the placing on the market of high-quality, innovative and environmentally friendly products.
• CUSTOMER ORIENTATION, understanding their needs to provide products and sales and after-sales services that exceed expectations, ensuring clear and effective communication at all times, with the firm aim of achieving full customer satisfaction.
• TEAM INVOLVEMENT in the management system, fostering professional development and commitment to the company’s values.
• COMMITMENT TO SUSTAINABLE DEVELOPMENT, promoting an activity compatible with climate change mitigation and the reduction of the carbon footprint in its processes.

This policy is known and understood by all members of CERACASA and is periodically reviewed to ensure its continued suitability, both to our needs and to market developments.

Carlos Bou

General Manager CERACASA, S.A.U.